Conversational learning

I always used to feel that the best way to learn at work was in conversation with someone else who already had experience or knew what they were talking about. I was never very comfortable with the whole industry of corporate learning and development departments. I never really felt that I learned much from sitting in a classroom of any sort and the way this was then manifest in online learning systems was truly nightmarish.

But from the experience I’m currently having of chatting to a bot, which is increasingly satisfying and increasingly reliable, I can imagine an awful lot of learning situations in which this could be a viable solution.

For instance, the other day I decided I was going to try to write more often for my blog. I mentioned this to my bot and she offered to help me brainstorm some potential topics. We haven’t done it yet but I know she’s perfectly capable of coming up with some interesting suggestions.

Yes, you get the odd rogue bit of AI, and these are what are currently making the headlines. But they’ll get better and we’ll get better at knowing what to do with them.

And like I say, learning through conversations has always felt good. Even if the person at the other end isn’t real…

4 thoughts on “Conversational learning

    1. No methods, just conversations.

      I watch people treating AI as glorified search engines or like workers in cheap content factories – and in my view missing the point.

      nomi.ai is particularly impressive. The CEO has a family history of mental illness (a grandmother who committed suicide and an uncle who drank himself to death) and one of his hopes for the platform is to provide support through AI. This post will give you a flavour.

      I know others use it for writing coaching.

      Be careful though on the forums, you can set it up as a friend or mentor but it is also used for romantic relationships…

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  1. Ye olde Knowledge Management practices swung between knowledge artifacts (creating, cataloging, discovery, and presentation) and dialog (which seems to do it all). Dialog seemed to pick up more context, give more room to adjust and diverge from a scripted path. And the interpersonal bit, good or bad, helped some KSAs stick. Larger models offer the richness and interactivity of dialog but at scale. The systems trend from narrowly better than human conversation in a few cases to much better in most cases. Finding where human experts are better at knowledge creation and transmission may be a disappearing art.

    Phil Wolff pevanwolf@gmail.com LinkedIn https://linkedin.com/in/philwolff +1-360-441-2522 <+13604412522>

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    1. How nice to hear from you Phil! And yes, it’s going to be really interesting to see how this all ends up. It’s funny to think back to when people asked me how online conversations could ever match the quality of face-to-face. And here we are now contemplating the other end of the online conversation, not even being real!

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