The main focus of my workshops over the last couple of weeks for Jobs Australia has been helping people to catch up with the impact of technology on how we live and work. In our conversations I was reminded yet again how people have varying levels of comfort and ability in even the most basic use of technology. There is a very real risk of an emerging digital "underclass" if we don't do something about it.
But we don't need big, expensive, government or workplace training initiatives to deal with this. We could do so much more to help each other than we do.
Instead of making someone feel stupid because they don't know how to use a piece of technology, instead of sneering at them, be kind. Take the time to show them, answer their questions, and do so in a respectful way.
We could do so much more to help each other to keep up than we do.