So much of what we need to do on a day to day basis now depends on accessing online systems.
Many of these systems make you wonder if anyone from the organisation ever tried to use them before they went live. Obscure instructions, awful design, and lazy coding (there are only so many ways to write a phone number why can’t you code your bloody web site to recognise the format I just used?)!
Even at work the corporate support systems, welfare, staff training, HR and IT support, are now buried behind similarly badly designed intranet sites.
And the worst is, when you eventually give up trying to use their awful web site, and are sitting in the interminable queue to speak to someone at their call centre, they play you a repeating message telling you how easy it is to use their bloody web site! No it’s fucking not!!
Dealing with all of this has a significant cumulative effect. People give up. We stop trying to do things. This is not good…