Yesterday I spent an hour on the phone trying to convince Vodafone that I wasn’t asking them to give me access to my Dad’s credit card or bank details and that all I wanted was to confirm that someone was going to fix his phone line. At the end of the hour I lost it, completely. I said “I know this isn’t your fault”, but I lost it.
Today I called Daikin to book a service for our heat pump. Something they have done for each of the past four years. The person on the other line asked me to spell my name. Four times. He then said I need to check with someone. He didn’t ask for post code, service reference, unit serial number, anything. After ten minutes of canned music I hung up.
At this rate civilisation will eventually grind to a bleeding halt.