I have been known in the past to be disparaging of management but when you see it done well it is clear just what a difference good management can make.
Every time I ate in a Pret A Manger (in the dim and distant past) I used to marvel at how consistent the food was, how pleasant the staff were, how dependable the whole experience was and think “None of this happens without fantastic management putting in place effective procedures and getting staff on board with acting them out consistently”.
I think the same every time I get a message from a logistics company telling me when something will arrive, increasingly down to the nearest half an hour! Having spent my time driving I got to see first hand what this takes in terms of management, incredibly efficient systems, staff focus, training etc.
Good managers are worth their weight in gold. Staff know this as well, if not better, than anyone. Sadly what too often happens is that once in that select club bad managers are allowed to coast and can do untold harm to both their organisations and the staff who work in them. In fact rather than rooting out poor performing staff, doing something about underperforming management could have an exponentially greater effect.
But the divide between staff and management is like a class barrier where culturally it is easier to deal with staff, because that is your job, than with other managers, because they are your peers. Add to this that managers managers have come up through the system with the same mindset and you have a real problem that can only really be addressed from the top.
As I said, it is impressive when it is.

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