I was recently asked to do something about knowledge management for a client and, yet again, found myself pondering what it was that they were asking for. However much the topic gets mangled into document management, internal communities, after action reviews, etc., it all comes down to an inclination to share. This inclination can take many forms but if no one has it then no knowledge gets managed.
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The Obvious? 
Spot on, Euan. It’s frankly astonishing that after 25 years, people are still banging on about KM!
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I know. I was involved in something recently where someone was going on about capturing and harvesting knowledge and I nearly lost it.
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It was pretty obvious after a couple of years of KM projects in the mid 1990s, that this whole idea was flawed. Knowledge workers (horrible term) never looked kindly on the idea of having to file trip reports, add metadata to documents, learn version numbering conventions and folder structures in an arcane DMS. But still it goes on.
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Yep. I always took the view that the best you could do would be to increase the likelihood of useful conversations, online or off.
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