My friend Joan Keevill Recently referenced this Maya Angelou quote:

“I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

Following on from my post on Wednesday about making an impact this got me thinking just how much of the world of work this applies to. The world in which we have fetishised “deliverables” and denigrated feelings.

Remembering bosses who may have done all the right things, may have been very busy and delivered lots of projects – but made me feel like a small, unimportant cog in the wheels of industry. This is what I remember. Or what about all those documents they were so busy writing that may have been full of information – but made me feel as if my life was slowly draining from me! That too is what I remember.

On the other hand what about those teachers who made me feel inspired and invigorated, ready to take on the world? And what about the toilet attendant I once watched in Vegas who made everyone smile with his witty banter as they benefited from his pristine empire over which he watched with a proud eagle eye!

Instead of showing off the next time someone asks how you are with that all too common “Oh, I am really, really busy”, stop for a moment to think about how you are making them feel…

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