It’s the little things

Just in the last week I have had to navigate miniscule file size limits on corporate email systems, a broadcaster whose staff don’t have industry standard audio codecs, and having to complete labyrinthine forms in order to reclaim travel expenses.

Thankfully, as a freelancer, my exposure to such mind numbing inefficiencies is limited but most people have to put up with this sort of thing most of the time.

I understand the need for procedures and controls, especially as organisations grow, but they become ends in themselves and those responsible for enforcing them become so remote from the people actually trying to get things done that the whole system is in danger of being dragged down by its own weight.

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