Reading this section of Maureen Gaffney’s excellent book Flourishing I was reminded of Jon Birt’s leadership at the BBC and the moment when the organisation forgot this important point.
To flourish, people need to make a connection between the practical things they are doing and some deeper value that motivates them.
So too with organizations. Organizational values such as compassion, gratitude, forgiveness, internal trust and optimism may seem remote from profitability, productivity, quality, customer retention. Yet, studies of organizations across a number of sectors have shown that those which score higher on such values perform significantly better than other organizations on precisely those practical things. Having a sense of goodness is just as important for organizations as for individuals.