When the BBC lost the plot

Reading this section of Maureen Gaffney’s excellent book Flourishing I was reminded of  Jon Birt’s leadership at the BBC and the moment when the organisation forgot this important point.

To flourish, people need to make a connection between the practical things they are doing and some deeper value that motivates them.

So too with organizations. Organizational values such as compassion, gratitude, forgiveness, internal trust and optimism may seem remote from profitability, productivity, quality, customer retention. Yet, studies of organizations across a number of sectors have shown that those which score higher on such values perform significantly better than other organizations on precisely those practical things. Having a sense of goodness is just as important for organizations as for individuals.  

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s