I am more and more convinced that far from damaging business efficiency, as is often claimed by naysayers, becoming more social at work heals so much of what goes wrong.
How often are people de-motivated by a manager treating them as a number or a statistic on their spreadsheets rather than relating to them as a person? How many costly misunderstandings occur because those burdened by responsibility are more comfortable with broadcast than respectful listening? How many projects fail because of the dominance of a powerful individual at the expense of the social bonds of a group?
We have disparaged the “soft” social skills of relationship building as being un-businesslike in favour of a dispassionate coldness. Maybe we should think again.