First we caused the twin evils of poor communication and inability to learn from each other through our systematisation and bureaucratisation of the world of work. We devalued relationships and trust as twin pillars of human endeavour. Then we made it worse by sticking plaster on the wound, adding layers of “professional” intervention on top in the form of “internal communicators” and “knowledge managers” in our attempts to make things better. We buried the people trying to do things under increasingly collusive layers of “grown ups” pretending that this is the way things have to be.
[In case I was in any doubt about how far removed from the real world organisational life has become, while writing this I got an email from Linkedin advertising a job as a “Performance And Process Manager” at the BBC.]
Then along comes the web. The web is about making better decisions faster. It is the evolution of knowledge on steroids. It cuts out the middle men and allows communication and learning to flow through and around the blocks in its way.
The inevitable rise of networked communications in organisations is deeply challenging to many of those currently in managerial positions. I see it in their eyes on a daily basis. I feel sorry for them. But anyone standing in the way of this happening in their organisation has to be off their rocker.